FAQ
Account Management
Yes, you can close a trading account. However, due to regulatory requirements, we are obliged to retain your data for at least 7 years.
If your account remains inactive for 60 days or more and the balance is equal to or less than 50 GBP/EUR/USD and/or 200 ZAR, it will be archived.
Yes, you can adjust your demo account balance in two ways:
Add Funds Manually:
Log in to your Client Area and use the “Add Balance” option to top up your demo account. This option can be used up to two times per demo account.
Request a Balance Reset via Support:
If you’d like to reset your demo account balance, email our support team at [email protected].
Be sure to include your demo account number and the desired balance in your message.
Send an email to our support team at [email protected] with your demo account number and the changes you'd like to make.
You can access both your demo and live accounts in the same app using the same credentials. Just click on the menu in the bottom right corner and select the account you want to manage.
Follow these steps:
Go to the Client Area login page.
Click Forgot your Password? under the ‘Log in’ button.
Follow the instructions to reset your password.
You, can reset the password of your MetaTrader 4, MetaTrader 5 or Tickmill Trader/TradingView account from your Client Area. For further assistance, please contact our Client Support team.
Triple swaps are charged once a week to account for Saturday and Sunday, when the markets are closed.
For FX pairs, Gold, and Silver, triple swaps apply to positions held overnight on Wednesday.
For all other instruments, the triple swap is applied on Friday.
This is a standard practice across the industry.
Example:
If you open a 1-lot long position on EURAUD, the overnight swap charge would be –14.11 AUD.
If you hold this position overnight on Wednesday, the charge would be –14.11 × 3 = –42.33 AUD.
If your account currency is in USD, the swap is converted to USD using the AUDUSD spot rate.
We update the swaps based on the rates given to us by our counterparties. We recommend checking them directly within your MetaTrader platform. You can also view our updated swaps by clicking here.
To view swap rates on MetaTrader:
Log in to MetaTrader
Go to View, then Symbols
Select your instrument and click Properties
You’ll see two types of swaps:
Swap long for buy (long) positions
Swap short for sell (short) positions
Swaps are charged at 00:00 platform time.
You can view your balance and trading history in two ways:
On your trading platform (MT4, MT5, Tickmill Trader). Each platform displays your balance and history only for that specific account.
In your Client Area. This provides a broader overview of all your accounts.